Pankui
Privacy policy
Last updated: November 2026
Introduction
Pankui ("we", "us") respects your privacy and is committed to protecting the personal data you share with us. This policy explains what data we collect, how we use it, and your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act).
Information we collect
You provide: name, email, phone, shipping/billing addresses, order details. Payment is processed securely by partners (Razorpay, Shopify Payments); we don't store full card or UPI credentials.
Collected automatically: device info, IP address, pages visited, time on site. We use cookies for essential site functions, analytics, and marketing.
How we use it
- To fulfil and ship your orders
- To send order confirmations, shipping updates, and customer support
- To process refunds and returns
- To send marketing communications (only with consent — opt out anytime)
- To improve our website, products, and services
- To prevent fraud and comply with legal obligations
Sharing
We do not sell your personal data. We share information only with logistics partners (Delhivery, BlueDart, India Post), payment processors (Razorpay, Shopify Payments), email/SMS providers, and government authorities when legally required.
Your rights
- Access the personal data we hold about you
- Correct inaccurate or outdated data
- Delete your data (subject to legal retention requirements)
- Withdraw consent for marketing
To exercise any of these rights, email hello@pankui.in with subject "Data Request — [Your Name]". We respond within 30 days.
Retention
- Order data: 7 years (for tax and warranty)
- Account data: until you request deletion
- Marketing data: until you opt out
Security
We use industry-standard encryption (HTTPS, TLS) for data transmission. Payment data is handled by PCI-DSS compliant partners.
Children
Our store is not directed at children under 18.
Contact
Email hello@pankui.in or call +91 63529 06701.