Refund policy

Last updated: November 2026

We want every Pankui container to earn its place in your kitchen. If something isn't right, here's how we'll make it right.

7-day return window

You may return any product within 7 days from the date of delivery for a refund or replacement.

Eligibility

• Product must be unused and in original packaging
• All accessories (lids, gaskets, inner trays) must be included
• Hygiene seals, if any, should be intact
• You must provide proof of purchase (order number or invoice)

Not eligible for refund

• Items damaged through misuse, mishandling, or normal wear
• Items purchased on final-sale or clearance (clearly marked at purchase)
• Bulk or trade orders (covered by separate B2B agreement)

How to initiate a return

1. Email hello@pankui.in or WhatsApp +91 63529 06701 within 7 days of delivery
2. Include your order number, reason for return, and a photo (especially for damage)
3. We respond within 24 hours with pickup details
4. Free reverse pickup within 2–3 business days

Refund timeline

• Credit/Debit card: 5–7 business days
• UPI / Net Banking: 3–5 business days
• Cash on Delivery: 7–10 business days (bank transfer)

Damaged or wrong item

Email within 48 hours of delivery with photos. We'll send a replacement at no extra cost, or refund — your choice.

Cancellations

Before dispatch: full refund, no questions asked.
After dispatch: standard 7-day return policy applies.